Terms of Service — InfraNest

Last updated: 21.07.2026.

The short version: InfraNest is a tool that manages your domains, DNS, servers, certificates and monitoring — on your instructions. You decide what it connects to and what it changes; we execute that faithfully and keep the service secure and reliable. Because your instructions can change live infrastructure, you're responsible for what you tell InfraNest to do. These Terms set out the rest: your account, payment, what we're liable for, and how either of us can end the agreement.

1. Who we are, and what these Terms cover

These Terms of Service ("Terms") are an agreement between you ("Customer", "you") and Jaspar Steenman, Hansaring 79, 50670 Köln, Germany, operating InfraNest ("InfraNest", "we").

They govern your use of the InfraNest app and API (dashboard.infranest.app), the marketing site (infranest.app), and our free tools. Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement (DPA) forms part of these Terms and applies whenever we process personal data on your behalf.

2. Business use only

InfraNest is offered exclusively to businesses, organisations and professionals (Unternehmer within the meaning of § 14 BGB). By creating an account you confirm you are acting in a commercial or independent professional capacity, not as a consumer (Verbraucher, § 13 BGB).

3. Your account

You must provide accurate registration details and keep them current.
You are responsible for keeping your login credentials confidential and for everything done through your account. We strongly recommend enabling two-factor authentication.
Team members you invite act under your account; you are responsible for their use of the service.
You must be at least 18 years old.

4. The service — and your instructions

InfraNest lets you manage domains, DNS, servers, certificates, monitoring, status pages, dynamic IP, drop-catching and automations across the third-party providers you connect.

The core principle: InfraNest carries out your instructions — the records you enter, the automations and schedules you configure, the API calls you make, the targets and regions you choose. We execute those instructions faithfully, but you are the author of every change. You are responsible for:

the correctness of the data, configurations and automations you set up;
reviewing changes before applying them, especially to production systems;
the consequences of an instruction that is itself wrong — for example a DNS record pointing to the wrong host, an automation that fires at the wrong time because of how it was configured, or an API call with incorrect parameters.

Scheduled and automated actions (automations, drop-catching, certificate renewals, dynamic-IP updates) run exactly as you configured them, including while you are not logged in. Configure them with care.

Destructive and high-impact actions. Some instructions are irreversible or can cut off access — for example deleting or rebuilding a server, deleting DNS records or zones, changing nameservers, or applying firewall rules that block traffic (including your own). We execute these as instructed; where our interface asks you to confirm such an action, that confirmation is part of your instruction. We cannot undo an action a Provider has already carried out. Dynamic-IP updates to DNS records or firewall rules depend on your systems reporting the correct address; you are responsible for the update sources you configure.

5. Third-party providers and your credentials

InfraNest works by connecting to your accounts at third-party providers — registrars, DNS hosts, cloud and server providers ("Providers").

The credentials and API tokens you connect are yours. You are responsible for the scope and permissions those tokens grant. Grant the narrowest scope that works.
Your relationship with each Provider is governed by that Provider's own terms and prices. Fees a Provider charges as a result of an action you instructed through InfraNest (for example, a domain registration fee from a successful drop-catch, or server usage costs) are between you and the Provider.
We are not responsible for Providers: their availability, outages, API changes or deprecations, rate limits, rejected or delayed calls, pricing, or decisions about your account with them.
If a Provider's API misbehaves or changes, we will make reasonable efforts to adapt, but we cannot guarantee uninterrupted compatibility.

6. Acceptable use

You must not use InfraNest to:

break the law, infringe others' rights, or violate a Provider's terms;
monitor, probe or interact with systems you are not authorised to;
send spam or abusive notifications, or run status pages with unlawful content;
attempt to disrupt, overload or gain unauthorised access to the service or other customers' data;
resell the service itself without our agreement (managing your clients' infrastructure within your account — e.g. as an agency or MSP — is expressly allowed and intended).

Fair use. Unless a plan states specific limits, the API, monitoring and all other features are subject to fair use. Usage that is excessive compared to normal use of your plan, or that degrades the service for others, may be throttled or restricted; where practical, we will contact you first.

Drop-catching conduct. When using drop-catching, you confirm that registering the domains you target does not knowingly infringe third-party rights (such as trademarks) and does not violate the policies of the relevant registry or registrar. Registrations are made through your Provider account and in your name; responsibility for the choice of domains is yours.

We may suspend or restrict an account that violates this section (§ 15).

7. Early access and changes to the service

InfraNest is under active development, and some features are offered as early access, beta or preview. Those features:

may change, be interrupted or be withdrawn at any time;
may contain errors, and should not be relied on for critical production workflows without your own safeguards.

We may improve or modify the service generally. If a change materially reduces core functionality you pay for, we will inform you in advance where reasonably possible, and you may terminate under § 16 if the change is unacceptable to you.

8. Support

We provide support by email and in-app chat. We answer as quickly as we reasonably can, but we do not guarantee response or resolution times. Support covers the use of InfraNest itself — not general administration of your infrastructure or your Provider accounts.

9. Free tools

The free tools on our marketing site (such as DNS lookup, MX lookup or SSL checks) may be used without an account. They are provided as-is, without any warranty as to accuracy or availability, may be rate-limited, and may be changed or withdrawn at any time. §§ 12–13 (warranty and liability) apply to them accordingly.

10. Fees, billing and taxes

Prices are shown on our pricing page and at checkout. Paid plans are available with monthly or annual billing periods, billed in advance for the chosen period via Stripe.
Free trial. Paid plans start with a 14-day free trial of the chosen plan — no payment method required. If you do not subscribe by the end of the trial, your account is automatically downgraded to the free plan; nothing is charged. Objects and features exceeding the free plan's limits become read-only or inactive, and some details may no longer be opened or viewed until you upgrade — your data is not deleted by the downgrade. One trial per customer; we may decline trials in case of abuse.
All prices are net prices, exclusive of VAT; VAT is added where applicable.
Subscriptions renew automatically for the same period unless cancelled before renewal. You can cancel any time in the app, effective at the end of the current period.
If payment fails, we may retry, downgrade or suspend the paid features after notice.
We may change prices with at least 30 days' notice; changes apply from your next billing period. If you don't accept a price increase, you may terminate before it takes effect.
The free plan may be changed or limited at any time.

11. Your data, our data

Everything you put into InfraNest — domains, records, configurations, contacts, monitoring targets — is your data. You grant us the rights needed to host and process it solely to provide the service, as detailed in the DPA.
You are responsible for your own exports and record-keeping. Our backups exist for service continuity and disaster recovery; they are not a customer backup or archival service.
On termination, § 11 of the DPA applies: deletion or return within 30 days, except what the law requires us to keep.
We own the InfraNest software, site, and everything we've built; these Terms don't transfer any of that to you.

12. Warranty

The service is provided with the functionality described in our documentation. However:

we do not warrant that the service will be uninterrupted, error-free or available at all times, and we do not offer a service level agreement (SLA) or uptime guarantee;
monitoring results, probe checks and notifications are best-effort signals, dependent on networks and Providers outside our control — they can produce false positives and false negatives, and must not be your only safeguard for critical systems;
drop-catching can never be guaranteed to succeed. We always make our best effort, but a catch is a race: another party may simply be faster or luckier, and the outcome also depends on registries, registrars, timing — and on the availability and correct functioning of Provider APIs. A missed catch, a failed registration, or an unintended result caused by competition or by a Provider API being down, erroneous or delayed is not a defect of our service. You are responsible for verifying the outcome of catches, registrations and other critical operations yourself — for example checking that a domain was actually registered and is configured as intended;
statutory warranty rights for defects remain unaffected to the extent they mandatorily apply; strict liability for initial defects under § 536a BGB (rental-law analogy) is excluded.

13. Liability

Unlimited liability — we are liable without limitation for damages caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), for injury to life, body or health, under the Product Liability Act, and for guarantees we have expressly given.
Simple negligence — for slight negligence (einfache Fahrlässigkeit), we are liable only for breach of an essential contractual obligation (Kardinalpflicht — an obligation whose fulfilment makes proper performance of the contract possible at all and on which you may regularly rely), and in that case liability is limited to the foreseeable damage typical for this type of contract.
Cap — in the cases of paragraph 2, our total liability per contract year is limited to **the total fees you paid us in the 12 months before the event giving rise to the claim, but at least € 2.500 **.
Exclusions — subject to paragraphs 1–2, we are not liable for indirect or consequential damages, lost profits, or business interruption, nor for damage resulting from:
- instructions, configurations, automations or API calls you authored (§ 4);
- the scope of credentials you connected (§ 5);
- failures or actions of Providers (§ 5);
- your failure to keep your own exports (§ 11) or to secure your account (§ 3).
Data loss — in case of data loss caused by slight negligence, liability is limited to the cost of restoration that would have been incurred with proper, regular backups on your side.
This section applies to all claims, whatever the legal basis, and also to our employees and agents. Liability under mandatory statutory law — including liability under the GDPR that cannot be limited — remains unaffected.

14. Indemnity

If a third party raises claims against us because of your use of the service in breach of these Terms — including content on your status pages, unauthorised monitoring targets, or misuse of Provider credentials — you will indemnify us against those claims and reasonable defence costs, provided we inform you promptly and let you participate in the defence.

15. Suspension

We may temporarily suspend or restrict your account or specific features if:

required by law or a Provider;
your use threatens the security or integrity of the service or other customers;
you materially breach these Terms (including § 6) or payment fails after notice.

Where reasonable, we will notify you before or promptly after suspension and lift it once the reason is resolved.

16. Term and termination

The agreement runs for the chosen billing period and renews automatically (§ 10).
You can terminate at any time, effective at the end of the current billing period, in the app.
We can terminate with 30 days' notice to the end of a billing period — or terminate for cause (aus wichtigem Grund) without notice, for example serious or repeated breach of § 6.
No refunds. Fees for a billing period already started are not refunded — this applies to cancellations, downgrades and terminations for cause by us. Cancelling an annual plan early does not shorten the paid period or create a refund claim — the annual discount reflects the annual commitment. The 14-day free trial (§ 10) and the monthly plan exist so you can evaluate InfraNest before committing to an annual period.
Exception: if we terminate your agreement without cause, or permanently discontinue the service, we will refund the unused part of a prepaid period pro rata. The same applies if you terminate because you rejected a material change under § 7, § 10 or § 20.
After termination, § 11 (your data) and DPA § 11 apply.

17. Notices and text form

Notices and declarations under these Terms — including termination and objections to changes — may be made in text form (§ 126b BGB), for example by email or through the app. We will send notices to the email address on your account; keep it current.

18. Offset and retention

You may only offset against our claims, or exercise a right of retention, with counterclaims that are undisputed or established by final judgment.

19. Feedback

If you send us ideas, suggestions or feedback about InfraNest, we may use them to improve the service without restriction or compensation. This does not apply to your data under § 11.

20. Changes to these Terms

We may update these Terms. For material changes we will notify account holders at least 30 days in advance by email or in the app. If you do not object before the change takes effect, the new Terms apply; if you object, either party may terminate at the end of the current billing period. We will point this consequence out in the notification.

21. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control — such as natural disasters, war, terrorism, labour disputes, government measures, failures of power or telecommunications networks, or large-scale internet or infrastructure outages. Obligations are suspended for the duration of the event; each party will inform the other and make reasonable efforts to mitigate. Payment obligations for services already delivered remain unaffected. If a force-majeure event lasts longer than 60 days, either party may terminate the affected services; in that case, prepaid fees for the period after termination are refunded pro rata.

22. Final provisions

Governing law: German law, excluding the CISG.
Jurisdiction: Köln, Germany — for customers who are merchants (Kaufleute), legal entities under public law, or without a general place of jurisdiction in Germany. Mandatory rights where you live remain unaffected.
Assignment: you need our consent to assign this agreement; we may assign it in connection with a transfer of the business, with notice to you.
Severability: if a provision is invalid, the rest remains in force.
Language: these Terms are provided in English only. Our Privacy Policy, Data Processing Agreement and legal notice are also available in German, French and Dutch; where a translation differs from the English text, the English version prevails.

Contact

Jaspar Steenman · Hansaring 79, 50670 Köln, Germany · [email protected]